Customer Club Terms and Conditions
Membership to the program is free and you can join by simply picking up a Donges SUPA IGA Customer Club card in store and going online to input your details at www.dongesiga.com.au. A registered Card is not transferable, and may only be used by the registered cardholder. It is your responsibility to keep your personal details updated.
If your personal details change and you fail to notify us of the change we might not be able to offer or provide to you benefits and may need to cancel your Card.
If an unregistered Card is lost, any benefit loaded on the Card cannot be replaced.
The Donges SUPA IGA Customer Club card and program is only for use at Donges SUPA IGA, Young.
Using your card
Using your Card is easy. Once you have registered, simply have the checkout operator scan your Card during your transaction and you will start receiving benefits. Products throughout the store that offer Donges SUPA IGA Customer Club special prices, will be shown on your cash register receipt.
Linking cards to one account
If you have registered your Card, you can add Cards to your account that have been registered by your family or friends, via the Website. Our Website may refer to this as "linking". When you add other registered Cards to your account, you may be required to supply personal information for verification purposes.
You should note that all additional cardholders may utilise your current entitlements without your knowledge. In registering any additional Cards you consent to those cardholders accessing your entitlements. All benefits loaded on additional Cards will be credited to one account (the "Account"). The Account will be available to be drawn on by each additional cardholder so that any additional cardholder may redeem any benefit credited to the Account. If you want to add cardholders to your Account, you and your family or friends must nominate one Card as the primary Card ("Primary Card").
A maximum of 5 Cards (including the Primary Card) may be added together. If you decide that you no longer want to be a primary or additional cardholder to other Card(s), you can remove other cardholders from your account by logging on to our Website and clicking "unlink your cards". A primary cardholder can remove other Card(s) without the other cardholders' consent. Any benefits from a removed card will remain with the Account.
All Tobacco sales and related products are excluded from the Donges SUPA IGA Customer Club program.
We respect your privacy. We collect, store and use your personal information in accordance with the Privacy Act 1988. By participating in this program you consent to Donges SUPA IGA using your personal information to operate and provide you with the membership benefits of the Donges SUPA IGA Customer Club program.
You also consent to Donges SUPA IGA using your personal information to assist in researching new product and service offerings. You can opt out of receiving any marketing and promotional material by un-ticking the appropriate checkbox during the online registration process. You can also opt out of receiving your monthly statement in the same manner. You can access and modify your personal information online at the Website.
How to Cancel Your Membership
You may cancel your Card either on our Website or by contacting Donges SUPA IGA Administration team. If a Card is cancelled all benefits will be automatically forfeited.
Lost, Stolen or Damaged Cards
Keep your Card in a safe place. If your Card is lost, stolen or damaged, visit our Website or contact Donges SUPA IGA.
If you have registered your Card and your Card is lost or stolen, Donges SUPA IGA may issue you with a replacement Card.
Any benefits on your lost or stolen registered Card will be cancelled but may be replaced by Donges SUPA IGA. However, if your Card is not registered, any benefits already loaded on that lost Card cannot be replaced.
If your Card is damaged or unusable, your Donges SUPA IGA may issue you with a replacement Card. If your Card is registered or if the unique barcode on the Card is still readable, any benefits loaded on your damaged Card may be replaced by your Donges SUPA IGA. However, if your Card is not registered and the unique barcode is not readable, any benefits already loaded on that damaged Card cannot be replaced.
The issuing of replacement Cards and the re-instatement of current entitlements on lost, stolen or damaged Cards is at your Donges SUPA IGA's discretion.
By registering online you will be deemed to have accepted the terms and conditions that govern the Donges SUPA IGA Customer Club program. Your card is issued by and remains the property of your Donges SUPA IGA.
We reserve the right at any time and without notice, to;
a) decline to issue a Donges SUPA IGA Customer Club card
b) cancel your membership
c) modify membership benefits
d) terminate the Donges SUPA IGA Customer Club program
Terms and Conditions
We reserve the right to change these terms and conditions from time to time. Any changes to the terms and conditions will be made available to members via this page.